Return Policy
Important: Please read our return policy carefully. No exceptions will be made as you agreed to the terms at the time of purchase.
Returns:
1st deadline: You can return your product within 30 days of receipt. Unfortunately, we cannot offer refunds or exchanges after 30 days.
2. conditions: Your product must be in the same condition in which you received it, unused and in its original packaging. For products where hygiene is important, they must be thoroughly cleaned before being returned.
3. exclusions: Some products cannot be returned for hygiene reasons, e.g. underwear, lingerie, tights and certain health products are excluded from returns.
4. initiating the process: If you wish to return a product, please send an e-mail to: info@casey-london.com with your order number, the reason for the return, possibly a photo of the product if it is damaged, and your contact details.
Refund:
Procedure: Once we have received and inspected your return, we will send you an email informing you of the approval or rejection of your refund. If your refund is approved, it will be processed and automatically credited back to your credit card or original payment method within 30 days.
Delayed or missing refund: If you have not received your refund after 30 days, please check your bank account again first. If you still have not received the refund, please contact us at info@casey-london.com
Charges:
Return shipping fees: All customers are responsible for return shipping fees. We recommend tracking your return as we cannot accept responsibility for lost returns. The product must be returned to China. Return shipping costs start at $20 and are the responsibility of the customer.
Exceptions:
Defective or incorrect products: If you have received a defective or incorrect product, we will always send you a new product free of charge. If it still does not work the second time, you will be refunded the full purchase price.
Cancellation:
Orders cannot be canceled after they have been placed due to our automated system.
If you have any questions or need more information about our return policy, please contact us at info@casey-london.com
Returns:
1st deadline: You can return your product within 30 days of receipt. Unfortunately, we cannot offer refunds or exchanges after 30 days.
2. conditions: Your product must be in the same condition in which you received it, unused and in its original packaging. For products where hygiene is important, they must be thoroughly cleaned before being returned.
3. exclusions: Some products cannot be returned for hygiene reasons, e.g. underwear, lingerie, tights and certain health products are excluded from returns.
4. initiating the process: If you wish to return a product, please send an e-mail to: info@casey-london.com with your order number, the reason for the return, possibly a photo of the product if it is damaged, and your contact details.
Refund:
Procedure: Once we have received and inspected your return, we will send you an email informing you of the approval or rejection of your refund. If your refund is approved, it will be processed and automatically credited back to your credit card or original payment method within 30 days.
Delayed or missing refund: If you have not received your refund after 30 days, please check your bank account again first. If you still have not received the refund, please contact us at info@casey-london.com
Charges:
Return shipping fees: All customers are responsible for return shipping fees. We recommend tracking your return as we cannot accept responsibility for lost returns. The product must be returned to China. Return shipping costs start at $20 and are the responsibility of the customer.
Exceptions:
Defective or incorrect products: If you have received a defective or incorrect product, we will always send you a new product free of charge. If it still does not work the second time, you will be refunded the full purchase price.
Cancellation:
Orders cannot be canceled after they have been placed due to our automated system.
If you have any questions or need more information about our return policy, please contact us at info@casey-london.com